We believe that you should pay for products and services that you have received. We consider it fair that if tutors have done all they can to teach a student, they should receive payment. We also understand that sometimes lessons do not go as expected. That’s why we a Tutor2U Money Back Policy.
What we will do
If you and your tutor agree that the lesson did not go satisfactorily, and that there should be no charge, we will arrange for a full refund to your Tutor2U account.
If you and your tutor disagree about payment, we will investigate accordingly and make a decision based on our sole discretion.
If you have any questions or concerns, we will do all that we can to sort out the problem as quickly as we can, and we will keep you informed of our actions.
We will inform you of the outcome of any investigation by email.
What you need to do to ask for your money back
Click the Feedback button.
Fill in with the information required:
- Date and time of lesson
- Reason for requested refund
- Are you and your tutor in agreement?
A refund request must be submitted within 72 hours from the time your Live Class has ended or from the time you subscribed to a Learning Module. We reserve the right to make any changes to our Money Back Policy, which will be published here. Any abuse of this policy will not be entertained and we reserve the right to reject the request for refund and/or blacklist unethical users.