We believe in the value of our products and services. We consider it fair that if tutors have done all they can to teach a student, they should receive payment. We also understand that sometimes lessons do not go as expected. That is why we have implemented the Tutor2U Money Back Policy.
What we will do
If you and your tutor agree that the lesson did not go satisfactorily, and that there should be no charge, we will arrange for a full refund to your Tutor2U account.
If you and your tutor disagree about the payment, we will investigate accordingly and make a decision based on our sole discretion.
If you have any questions or concerns, we will do all that we can to promptly resolve the issue, and keep you informed of our actions.
We will inform you of the outcome of any investigation by email.
What you need to do to request a refund
Click the Feedback button.
Fill in the required information:
- Date and time of lesson
- Reason for requested refund
- Are you and your tutor in agreement?
A refund request must be submitted within 72 hours from the time your Live Class has ended, or from the time you subscribed to a Learning Module. We reserve the right to make any changes to our Money Back Policy, which will be published here. Any abuse of this policy will not be entertained and we reserve the right to reject the request for refunds and/or blacklist unethical users.